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Where Does AI Belong in Deathcare?
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capterra-1 Rated 4.7 out of 5 on Capterra

Funeral home software that finally keeps up with your day.

From the first call to the final memorial, PlotBox runs your front office - cases, custody, payments and your website - on one record. So your team can stay focused on the family in front of them.

Already the deathcare industry’s most established software provider.

Now built for how funeral homes actually run.

10+ yrs

Serving the deathcare industry

99%

Customer retention rate

4.7 / 5

Capterra rating

ISO 27001

& ISO 9001 certified

First call to final tribute

Complete control, end to end.

Every stage of every case, in one connected record - with nothing depending on memory, a sticky note, or a phone call to the office.

First call

Arrangement conference

Obituary & documents

Decedent tracking

Service coordination

Memorialization

Run every case from one record.

Say goodbye to scattered whiteboards, manual cremation logs and daily email threads.

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Arrangement management

Every case captured in one place, from the first call through to the final arrangement. Your whole team works from the same up-to-date record.

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At-need & pre-need

Manage both case types in the same system, rather than maintaining separate processes or software for each. One consistent way of working.

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Chain of custody & QR decedent tracking

A transparent, auditable record of where every decedent and their belongings are at every stage - scanned and timestamped from any mobile device.


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Digital schedule & locations

Services, arrangement rooms, chapels, visitation rooms and vehicles on one shared real-time schedule, with safeguards against double-booking.

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Transfer management

Log and assign removals to team members and track them through to completion, with case files and routes available in the field.

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In-house cremation

Authorizations, permits and custody checkpoints built into the workflow, so no required step gets missed.

ONE-PAGER

PlotBox for Funeral Homes

In this one-pager, you'll discover PlotBox's Funeral Home functionality, from payments and family portal to smart case management.
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PlotBox is trusted by over 4,000 leading deathcare operators to manage their funeral home operations

2.3k 

Facilities using PlotBox

12m

Records processed

99%

Customer retention rate

Funeral Home Software. Built with Funeral Directors.

Integrate your funeral home with cemetery or cremation operations. Connect your teams, break down silos, and access operational data easily to provide the best experience for families.

Get paid faster, with less chasing

Payments, contracts and reporting in the same system as the case - so the money side reconciles itself instead of waiting on month end.

PlotBox Icon PlotBox Pay

Take payments in person, by link, or through the family portal. Financials are logged and reconciled in your central dashboard automatically.

PlotBox Icon Reconciled to your GL

Remote, immediate reconciliation straight through to the general ledger - no re-keying into a second system.

PlotBox Icon Contracts & e-signatures

Families review contracts, check balances and sign securely from home via integrated DocuSign e-signature.

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A website that works behind the scenes

Stop stitching together a website, a payment portal and family tools. EverAfter Connect is a family-facing site wired directly into your back office.

PlotBox Icon Family online arranger

Families can begin arrangements online before they ever sit down with you.

PlotBox Icon Portal, payments & balances

Families log in securely to view contracts, check balances and pay online - fewer calls for your team to field.

PlotBox Icon E-commerce & sympathy

Sell flowers and tribute trees directly from the memorial page, with more revenue opportunities to come.

AI obituary assistant

Draft a personalized obituary in minutes from details already on the case record, then edit and publish straight to your site.

Faster, cleaner data

Intelligent automation across everyday admin tasks, so records are complete without anyone chasing them.

Always reviewed by you

Nothing is published automatically. Eva drafts; your team approves.

Meet Eva

Your AI deathcare assistant

Eva handles the everyday tasks that eat a funeral director’s afternoon - drafting, extracting, checking - and gives you better data, faster. Every output stays under your review before a family ever sees it.

For combined operations

Run a funeral home and a cemetery or crematory?

When they run on separate systems, families feel the disconnect - and so does your team. We know cemeteries and crematories better than anyone else, so we built the one platform that connects both sides of your business.

One family record

Data entered once across funeral, cemetery and crematory services. No re-keying, no conflicting versions.

Seamless coordination

Shared scheduling, unified payments and real-time updates eliminate manual handoffs between teams.

Digital mapping

Check real-time inventory and availability, optimize space and manage risk across your grounds.

Walk-to-grave

Families locate their loved ones with confidence; staff verify availability instantly.

Run a funeral home and a cemetery or crematory?
 
When they run on separate systems, families feel the disconnect - and so does your team. We know cemeteries and crematories better than anyone else, so we built the one platform that connects both sides of your business.

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One family record

Data entered once across funeral, cemetery and crematory services. No re-keying, no conflicting versions.

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Seamless coordination

Shared scheduling, unified payments and real-time updates eliminate manual handoffs between teams.

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Digital mapping

Check real-time inventory and availability, optimize space and manage risk across your grounds.

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Walk-to-grave

Families locate their loved ones with confidence; staff verify availability instantly.

One view across every location

For funeral homes operating across more than one site, PlotBox gives a single view of the whole business.

PlotBox Icon Every site, one system

Add a new home to the group without adding a new system, a new login, or a new way of working.

PlotBox Icon Consolidated reporting

Compare performance across locations on the same definitions, in real time.

PlotBox Icon Role-based permissions

Give each team exactly the access they need - arrangers, crematory staff, grounds teams, head office.

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Switching

Moving twenty years of records shouldn’t be the scary part

We have migrated some of the most complex records in deathcare for two decades. Yours will not be the hardest thing we’ve done.

Your history comes with you

Full historical record migration, validated with your team before go-live.

Training that fits your week

Role-based onboarding, video library and a sandbox to practise in.

Support you can phone

Talk to a person who knows funeral service — not a ticket queue.

ISO 27001 & ISO 9001

Independently certified information security and quality management.

Moving twenty years of records shouldn’t be the scary part
 
We have migrated some of the most complex records in deathcare for two decades. Yours will not be the hardest thing we’ve done.
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Your history comes with you

Full historical record migration, validated with your team before go-live.

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Training that fits your week

Role-based onboarding, video library and a sandbox to practise in.

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Support you can phone

Talk to a person who knows funeral service — not a ticket queue.

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ISO 27001 & ISO 9001

Independently certified information security and quality management.

Seamlessly managing your daily Funeral Home operations

Say goodbye to scattered whiteboards, manual cremation logs, and daily email threads. PlotBox gives your entire team a centralized, at-a-glance view of every service, transfer, and task, ensuring nothing falls through the cracks.

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Customizable first-calls

Tailor your intake forms to capture specific state requirements, permissions, and details instantly.

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Intelligent scheduling

Manage visitations, services, vehicle bookings, and staff assignments from one screen, with built-in safeguards to prevent double-booking.

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Automated workflows

Trigger custom work orders and task assignments the moment a new case is created, keeping your entire team synchronized.

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Real-time handoffs

Ensure seamless transitions between transfer staff, arrangers, and directors with instant mobile notifications and clear digital records.

One system. Zero double-entry. A better family experience.

Stop entering the same data into your management software, your accounting system, and your website. PlotBox natively links your operations with the family experience, empowering families to collaborate remotely while saving your staff hours of administrative work.

The Family Portal

Allow families to securely upload documents, fill out pre-arrangement questionnaires, and collaborate on details from the comfort of their homes.

PlotBox Pay

Process online payments seamlessly. Financials are automatically logged and reconciled in your central dashboard.

Native website sync

Publish obituaries and service details directly to your EverAfter Connect website with a single click - no secondary platforms required.

eSignature integration

Expedite necessary paperwork with secure, integrated document signing via DocuSign.

End to end case management

with integration to your cemetery and crematory operations

Full body tracking

using QR codes and scanners

Custom statuses for cases

and ability to set up workflows and set up reassignment of case

Full AI Obituary generation

and live sync to your PlotBox website (no double entry)

AI Obituary Assistant

The PlotBox AI Obituary Assistant allows you to automatically create personalized obituaries for families from within the solution based on prompts about the loved one and information previously entered onto the deceased record within PlotBox

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Funeral Home decedent tracking

PlotBox Icon QR body code scanning

Scan and update locations instantly from any mobile device, ensuring an unbroken, timestamped chain of custody.

PlotBox Icon Mobile ready transfers

Access case files, route assignments, and transfer protocols directly from a phone or tablet in the field.

PlotBox Icon eSignatures and document uploads

Capture critical signatures on glass at the point of transfer and securely upload physical documents directly to the case file.

Helping you manage chain of custody from first call to final disposition

Protect your facility and provide families with absolute peace of mind. PlotBox equips your transfer teams and directors with mobile-first tools to track, verify, and document every step of a decedent's journey, even when internet connectivity is low.

One family. One record. One software.

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An intuitive and user-friendly interface
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Streamlined processes and smart workflows
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Advanced tools with integrated AI obituary assistant
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A better, more transparent experience for families

Helping you from first call to final arrangements

Key features.

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First calls

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Deceased tracking

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QR codes

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Case Management

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Scheduling

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Contract management

Powerful funeral home software features

A single source of truth

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Double data entry increases mistakes, and families managing multiple locations and systems face unnecessary delays.

PlotBox centralizes all your data in one place, capturing information once, updating it in real time, and making it accessible to everyone. This streamlined process boosts efficiency and eliminates unnecessary delays.

Stay in sync

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Imagine your entire team operating with complete clarity and confidence. Our software brings everyone together, providing a single, shared view of all upcoming services, appointments, and arrangements.

When a family's plans evolve or a new service is booked, the schedule updates instantly for everyone - from the funeral director to the grounds crew.

Scale with confidence

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Larger operators need scalable platforms that unify both sides of their business.

Standardize processes across your locations and departments, and reduce compliance risks by centralizing tasks, documentation, and reporting.

FH mockup (4)

Double data entry increases mistakes, and families managing multiple locations and systems face unnecessary delays.

PlotBox centralizes all your data in one place, capturing information once, updating it in real time, and making it accessible to everyone. This streamlined process boosts efficiency and eliminates unnecessary delays.

FH mockup (4)

Imagine your entire team operating with complete clarity and confidence. Our software brings everyone together, providing a single, shared view of all upcoming services, appointments, and arrangements.

When a family's plans evolve or a new service is booked, the schedule updates instantly for everyone - from the funeral director to the grounds crew.

FH mockup (4)

Larger operators need scalable platforms that unify both sides of their business.

Standardize processes across your locations and departments, and reduce compliance risks by centralizing tasks, documentation, and reporting.

A Single Source of Truth

Double data entry increases mistakes, and families managing multiple locations and systems face unnecessary delays. PlotBox centralises all your data in one place, capturing information once, updating it in real time, and making it accessible to everyone. This streamlines processes boost efficiency and eliminates unnecessary delays.

Centralize Your Data with PlotBox!

 

In Practice
The PlotBox funeral home module lets you manage everything from the first call to final arrangements. One solution integrates scheduling, case management, deceased tracking, contracts, finance, and operations.

Streamline Your Funeral Home Operations!

 

Document Management
Key documents—from Release Forms to Death Certificates—are organized, accessible, and printable directly from PlotBox whenever you need them.

Simplify Your Document Management!

AI Obituary Assistant

The PlotBox AI Obituary Assistant allows you to automatically create personalized obituaries for families from within the solution based on prompts about the loved one and information previously entered onto the deceased record within PlotBox

30+ integrations

The PlotBox AI Obituary Assistant allows you to automatically create personalized obituaries for families from within the solution based on prompts about the loved one and information previously entered onto the deceased record within PlotBox

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Start your journey with us!

Schedule a discovery call, find out more or just start a conversation with us.

We're eager to discover and understand more about your cemetery.

"As an organization, we're amazed at how our burial administration has been transformed for the 21st century. The system has revolutionized our work and the service we offer to our customers."

Frequently asked questions

Questions funeral directors ask us frequently

Can PlotBox handle at-need and pre-need in the same system?

Yes. Both case types are managed in one system rather than through separate processes or separate software, so your team has one consistent way of working regardless of case type.

We run a funeral home and a cemetery. Do we need two systems?

No - and this is what PlotBox is built for. Funeral, cemetery and crematory services share one family record, one schedule and one set of payments, so nothing is entered twice and nothing falls between the two sides of the business.

What happens to our historical records when we switch?

You'll have a complete copy of your MIS export and a complete environment in PlotBox. We don't take anything away

How long does implementation take, and what does training involve?

We are extending free data migration support to all MIS Pro customers moving to PlotBox. No billable support hours or open-ended project fees. All-inclusive pricing once you're on PlotBox.

How is PlotBox priced?

You don't have to pay it out to switch. PlotBox offers contract forgiveness on the remaining balance of your current MIS contract when you migrate.

Does PlotBox work on mobile in the field?

Yes. Transfer staff, arrangers and directors can access case files, route assignments and transfer protocols from a phone or tablet, and scan decedent QR codes to update custody from anywhere.

Every step. Every detail. Every family.

We’re with you every step of the way. See how PlotBox runs a case from first call to final tribute - in 30 minutes, with your workflows on screen.